Privacy Policy

The Tin Bucket Mercantile, LLC ("Tin Bucket Mercantile", "we", "us", or "our") operates www.tinbucketmercantile.shop and our retail shop at 222 Main Street, Dallas, Georgia 30132. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to our website, our in-store services, and any email or phone communication with our customer care team.

Information We Collect

We collect information in three ways: information you give us, information collected automatically, and information from service providers.

Information you give us

• Contact details such as your name, email address, phone number, and shipping or billing address when you place an order, join our email list, book a repair, or send us a message.
• Order information such as the items you purchase, the colors and sizes you choose, gift messages, and delivery instructions.
• Payment information. Card payments are processed by our payment provider; we receive only a payment confirmation, the last four digits of the card, and the card brand. We never store full card numbers on our servers.
• Any content you choose to send us, including reviews, photographs, and questions.

Information collected automatically

When you visit our website we may collect your IP address, device type, browser type, referring page, and the pages you view. We use this information to keep the site secure, remember your shopping bag, and understand which products interest our customers.

Cookies and similar technologies

We use a small number of first-party cookies and local browser storage. These are used to remember your shopping bag between visits, keep the site working properly, and measure general traffic patterns. You can clear cookies and local storage at any time in your browser settings; if you do, your saved bag will be emptied.

How We Use Your Information

We use personal information to:

• Process, pack, ship, and track your orders, and to handle returns and exchanges.
• Send order confirmations, shipping updates, and customer service replies.
• Respond to questions, repair requests, and wholesale enquiries.
• Improve our products, product pages, sizing guidance, and site performance.
• Send marketing emails about new arrivals, restocks, and shop events, but only when you have asked us to.
• Prevent fraud, secure our website, and meet our legal, tax, and accounting obligations.

Legal Bases and Your Choices

Where required by law, we process your information on the basis of performing a contract with you (fulfilling your order), our legitimate business interests (securing and improving our store), your consent (marketing email), and compliance with legal obligations.

You can opt out of marketing email at any time by using the unsubscribe link in any message we send, or by emailing [email protected]. You will still receive messages about orders you have placed.

When We Share Information

We do not sell your personal information. We share it only with service providers who help us run the store, and only as much as they need:

• Shipping carriers, to deliver your order and provide tracking.
• Payment processors and fraud-prevention providers, to take payment securely.
• Email and marketing platforms, to send the messages you requested.
• Website hosting analytics providers, to keep the site fast and reliable.
• Professional advisers and authorities, when we are legally required to do so or when necessary to protect our rights or the safety of others.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you.
• Request correction of information that is inaccurate.
• Request deletion of your personal information, subject to records we must keep for tax, warranty, and legal reasons.
• Opt out of marketing communications.
• Request that we do not sell or share your personal information. We do not sell personal information, and we do not share it for cross-context behavioral advertising.

California residents have these rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act. Georgia residents and visitors from other states may also contact us with privacy questions at any time.

To exercise any of these rights, email [email protected] with the subject line "Privacy Request". We may ask you to verify your identity before we act, and we will respond within the timeframe required by applicable law.

Data Retention

We keep order records for as long as needed to fulfil warranties, handle returns, and satisfy tax and accounting requirements. Marketing contact details are kept until you unsubscribe or ask us to delete them. Website analytics data is retained in aggregate form.

Security

We use industry-standard safeguards, including encrypted connections, access controls, and limited staff access to order data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and will notify you if a breach affects your rights.

Children's Privacy

Our website and our products are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or the law. The revised version will be posted on this page with a new effective date.

Contact Us

The Tin Bucket Mercantile, LLC 222 Main Street, Dallas, GA 30132, USA Email: [email protected] Phone: +1 (404) 409-5154