Shipping Policy
Last updated: October 12, 2026 · The Tin Bucket Mercantile, LLC
Every order is packed by hand at our shop at 222 Main Street in Dallas, Georgia. This page explains how we ship, what it costs, and what to do if something goes wrong in transit.
Order Processing
- Orders placed before 1:00 p.m. Eastern on a business day are usually packed the same day.
- Orders placed after that, or on weekends and federal holidays, are packed on the next business day.
- You will receive a confirmation email when your order is placed and a second email with tracking when it leaves the shop.
- During launch weeks and holiday seasons, packing can take up to 2 business days. The estimate shown at checkout always reflects the current queue.
Shipping Options Within the United States
| Service | Estimated transit | Cost |
|---|---|---|
| Standard shipping | 3 to 6 business days | $6.95, free over $75 |
| Expedited shipping | 2 to 3 business days | $14.95 |
| Priority overnight | 1 to 2 business days | $29.95, order by 1:00 p.m. ET |
Transit times are estimates provided by the carrier and begin when your parcel is scanned, not when the order is placed. Remote areas and severe weather can add time.
Free Shipping
Standard shipping is free on U.S. orders of $75 or more after discounts and before tax. No code is required; the discount is applied automatically in the shopping bag.
International Shipping
We ship to Canada, the United Kingdom, the European Union, Australia, and New Zealand. International rates and transit times are calculated at checkout by destination and parcel weight. Please note:
- Duties, taxes, and customs brokerage fees are set by your country and are the responsibility of the recipient.
- We declare the full order value on customs paperwork, as required by law.
- International deliveries typically take 7 to 21 business days and can be delayed in customs.
If you do not see your country at checkout, email us and we will quote a shipping cost for you.
Tracking
Tracking numbers are emailed as soon as a label is created. Allow up to 24 hours for the first carrier scan to appear. If tracking has not updated for 5 business days, contact us and we will open a trace with the carrier.
Delivery Address Accuracy
Please double-check your address before placing an order. If you spot an error, email us immediately; we can usually correct it before the parcel is packed. If a parcel is returned to us as undeliverable, we will contact you to arrange reshipment, and a second shipping charge may apply.
Lost, Stolen, or Damaged Parcels
- Marked delivered but missing: check with neighbors and your building's mail area, then contact us within 7 days. We will open a carrier investigation.
- Damaged in transit: keep the box and packing materials, photograph the damage, and contact us within 14 days.
- Stolen after delivery: we will help you file a claim, though resolution is at the carrier's discretion. Choosing a signature-required service reduces this risk.
We stand behind our packing. If a parcel is lost or arrives damaged, we work with you to replace or refund the order.
Sales Tax
Sales tax is calculated at checkout based on the shipping address and applicable state and local rules. Orders shipped to Georgia addresses include Georgia sales tax, and we collect where economic nexus rules require it.
Local Pickup
Local customers can select pickup at our Main Street shop during checkout. We will email you when your order is ready, usually within a few hours during shop hours. Bring your order number and a photo ID. Pickup orders are held for 14 days.
Contact
The Tin Bucket Mercantile, LLC 222 Main Street, Dallas, GA 30132, USA Email: [email protected] Phone: +1 (404) 409-5154